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Let your design story unfold
At times, everyone needs a bit of assistance. That's why we've compiled a list of our frequently asked questions. If you still can't find the information you need, please reach out to us.
A block that can be inserted into an AutoCAD drawing that can change shape, size, or configuration instead of inserting many static blocks and manually adjusting them. Dynamic blocks work by setting rules or parameters that allow for easy appearance change once it is inserted into a drawing.
No, but prior AutoCAD experience is recommended.
Recommended Windows AutoCAD 2017 and newer. Compatible with Windows AutoCAD 2013 or newer.
While AutoCAD for Mac does support dynamic blocks, we have not tested our products in it.
Yes, all our block packages have been designed in the imperial system.
While our products only come in the imperial system, an proficient AutoCAD user should be able to scale the blocks without problems.
We do not offer demos. We do however offer video previews.
Yes, all our blocks can be further modified by an experienced user. If you are however a beginner user, we do not recommend modifying them as you can easily do changes that cannot be reverted.
Yes, all our products come with an instructional PDF.
We do offer support in the case of the file being corrupted or you are experiencing technical glitches. We do not however offer support on how to use the products beyond the instructional PDF that comes with it.
To add an item to your cart, navigate to the page of the item you are interested in, and click the “Add to Cart” button.
Once you add a product to your cart, a new “View Cart” button will appear on the upper right corner of the screen. For convenience, you can also access the cart by clicking the cart icon on the left side of the menu icon.
First, navigate to your cart. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “X” symbol to the left of the item image.
First, navigate to your cart. This will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the “Qty” header for this item and type in the quantity desired, then click the “Update Cart” link. Once you do this, the quantity and associated dollar amount (if applicable) will automatically change and reflect the correct amounts for both the quantity and the cost.
Once you have finished adding items to your Shopping Cart, simply click the “Proceed to Checkout” button on the Shopping Cart page. Fill out all the required information and click the “Continue to Payment” button. You will be redirected to the Paypal checkout.
Yes. If you do not have an account already, you will be required to make one during checkout.
The issue could be related to the browser that you are using. Please ensure that you are using the most updated version of web browsers. If you are still experiencing issues after changing the browser, please contact customer service and they can help place the order.
All our free products will be marked in our shop as such. You still have to register an account and go through the checkout process to download them.
You will receive a confirmation email with your order. If you click on the download link in the email, you will be redirected to log into your account. Once logged in, navigate to the downloads section where you can see all your purchases. Click on the download button to retrieve your product.
Click on the “My Account” button in the menu or navigate to my account.
We only accept email orders for products that require an extended license.
After you complete the checkout process, you will receive a confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you. Be sure to check your spam folder if you do not receive the email).
You will receive an email automatically with link to download. Be sure to check your spam folder if you do not receive the email.)
Your order number will be available in the confirmation email, as well as in the “Orders’ section of “My Account”.
Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing it immediately. For further inquiries please email us at sales@letitunfold.ca. Please have your order number in the email title. You may find additional information to help with this question in the “Returns. Exchanges & Credits” section of this document.
Certain orders may be rejected prior to acceptance, or cancelled after acceptance due to issues identified by Unfold Creative Studio Ltd.’s fraud or re-seller avoidance department.
We currently accept the following forms of payment: Paypal. The payment can be made by logging into your existing Paypal account, create a new account or pay directly through credit card.
You may only use one method of payment at a time.
The charge will be processed as soon as you complete the checkout process.
If you are purchasing from within Canada, we have to charge applicable taxes according to the Province you are in. All orders outside of Canada will not incur any taxes.
If you qualify for a tax exemption, please contact us before purchasing.
Yes, you will receive a confirmation email that has all the necessary details. Since our transactions are done only through Paypal you can also download a receipt from your Paypal account.
Yes we do.
Sign up to our newsletter to receive promotional offers.
Depends on the coupon, as some cannot be used in combination with other discounts. The coupon description will indicate the terms.
Due to the digital nature of our products, we have a no refund policy. However, we take into considerations when mishaps happen and we will try to help to the best of our abilities.
Any issue you may have, you must contact us and give us the opportunity to work with you and solve the problem. This must be done within 30 days from the date of your purchase.
Should we be unsuccessful in assisting you, a refund will only be considered if a request is made within 30 days from the date the item was purchased from us and refunds may only be granted under the following circumstances:
Unfortunately, we will not be able to refund your purchase under the following situations:
All refunds are at the sole discretion of Unfold Creative Studio Ltd.
If one of our products went on sale within 7 days of your purchase, please contact us at sales@letitunfold.ca with your order number.
Yes. Please contact us at sales@letitunfold.ca with your previous order number.
Unfortunately, we cannot apply coupons on already processed orders. You can however use it on your next purchase.
Our website is optimized to work with all major web browsers. We do however recommend that your browser is updated to the latest versions.
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.
No, our website is optimized to work with all major web browsers.
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
For specific instructions on how to enable cookies, please check your browser’s settings.
Most of our products will have a commercial license, however you should always check the license document that comes with each product in case it is restricted to personal use.
No. Our free products still fall under the same license terms as our paid products. Always check the licence document that comes with your download.
All licences are for one personal device and one user. For licences covering multiple devices and users please contact us at sales@letitunfold.ca.
Yes, please contact us at sales@letitunfold.ca.
No, all licences are for one personal device and one user. You can add licences for multiple devices if you contact us at sales@letitunfold.ca.
You do not have the rights to share or sell the product to third parties, resell, sub-license or redistribute (even for free) the files, on its own or as a separate attachment, from any of your work.
