Last Updated: September 1, 2026
Unfold Creative Studio Ltd. (“Unfold Creative Studio,” “Unfold,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit letitunfold.ca (the “Website”), contact us, inquire about or engage our interior design services, create an account, purchase digital products, or otherwise interact with us.
Unfold Creative Studio Ltd. is an interior design company based in Toronto, Ontario, Canada. We provide residential and commercial interior design services and sell digital design resources, including AutoCAD dynamic blocks offered through our uDesign product line.
Our handling of personal information is guided by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, and other privacy laws that may apply depending on the circumstances.
By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will obtain it in an appropriate manner.
1. Personal Information We Collect
We collect only personal information that is reasonably necessary for the purposes described in this Privacy Policy.
The information we collect depends on how you interact with us.
When you contact us, submit an inquiry, request information about our interior design services, or communicate with us, we may collect information such as your name, email address, telephone number, company name, project information and any other information you choose to provide.
When you create an account or purchase a digital product through our Website, we may collect information such as your name, email address, billing address, account information, order details, transaction information and purchase history.
If you engage Unfold Creative Studio for residential or commercial interior design services, we may collect additional information reasonably necessary to understand, plan, administer and provide those services. The collection and use of information relating specifically to a client engagement may also be governed by the applicable proposal, service agreement or other agreement entered into between you and Unfold Creative Studio.
We may also receive technical information when you use the Website, such as your IP address, browser type, device type, operating system, referring pages, pages viewed and information about how the Website is accessed and used.
We do not intentionally collect more personal information than is reasonably necessary for the purposes for which it is collected.
2. How We Collect Personal Information
We primarily collect personal information directly from you when you communicate with us, complete a form, create an account, place an order, purchase a digital product, engage our services or otherwise voluntarily provide information to us.
Certain information may also be collected automatically through cookies and similar technologies when you interact with the Website, subject to your consent preferences where required.
We may also receive limited information from service providers involved in transactions or Website operations, such as payment confirmation or transaction information provided by our payment processors.
3. How We Use Personal Information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances and in connection with operating our business and providing our services.
This may include responding to inquiries and communications; evaluating and discussing potential interior design projects; providing residential and commercial interior design services; creating and administering customer accounts; processing and maintaining records of orders and transactions; providing access to purchased digital products; providing customer support; communicating about purchases, services or account matters; maintaining and improving the Website; understanding Website usage and performance; preventing fraud, abuse and security incidents; maintaining appropriate business and financial records; complying with legal, tax and regulatory obligations; enforcing our agreements and protecting our legal rights.
We will not use personal information for a materially different purpose without obtaining additional consent where required by applicable law.
4. Online Store and Digital Products
Our Website includes an online store powered by WooCommerce through which we sell digital products, including AutoCAD dynamic blocks offered under the uDesign product line.
When you make a purchase, information necessary to process and administer your order may be collected by Unfold Creative Studio, and shared with service providers involved in completing the transaction.
Our products are digital products. Once payment has been successfully processed, purchased files may be made available automatically for download.
We retain appropriate records relating to purchases, including information necessary for accounting, taxation, customer service, fraud prevention and the establishment or defence of legal rights.
The purchase and permitted use of our digital products are also subject to our Terms of Use and any licence terms applicable to those products.
5. Payment Processing
Payments made through the Website are processed using third-party payment services, including PayPal and PayPal Payments, which may facilitate payment by PayPal, eligible debit or credit cards, Apple Pay or other payment methods made available through the payment service.
Payment information necessary to complete a transaction is provided to and processed by the applicable payment provider. Unfold Creative Studio does not ordinarily receive or store your complete payment-card number, card security code or Apple Pay payment credentials.
We may receive limited transaction information from the payment provider, such as your name, billing information, transaction identifier, payment status, amount paid and other information necessary to confirm, administer or maintain records of your purchase.
Payment providers process personal information according to their own privacy policies and legal obligations.
6. Cookies and Similar Technologies
The Website uses cookies and similar technologies for purposes such as operating essential Website functionality, remembering preferences, maintaining security, supporting ecommerce functions and understanding Website performance and usage.
Some cookies are necessary for the Website and online store to function properly. Other technologies, including analytics technologies, may be used only in accordance with the consent choices available through our cookie consent system where consent is required.
You can manage your cookie preferences through the cookie consent controls available on the Website. You may also configure your browser to restrict or delete cookies, although disabling certain cookies may affect Website functionality.
Additional information about the cookies and technologies used on this Website is available in our Cookie Policy.
7. Google Analytics
We use Google Analytics to help us understand how visitors interact with the Website and to evaluate and improve its performance.
Google Analytics may process information such as device and browser information, approximate location derived from technical information, pages visited, interactions with the Website and other usage information.
Analytics tracking is controlled through our Website’s cookie consent system. Where consent is required, analytics tracking is activated only after the appropriate consent has been provided.
You may withdraw or change your consent preferences using the cookie settings available on the Website.
8. WooCommerce and Website Services
We use WooCommerce to provide ecommerce functionality, including customer accounts, shopping-cart functionality, order management and delivery of digital products.
Information provided when you create an account or place an order may therefore be processed through the systems and service providers necessary to operate these functions.
We may also use third-party providers for Website hosting, security, backups, technical maintenance, email delivery, fraud prevention and other services necessary to operate our Website and business.
These providers may process personal information on our behalf or as independent service providers, depending on the nature of the service.
9. Email and Communications
If you contact us through the Website, email or another communication method, we may retain your contact information and correspondence as reasonably necessary to respond to your inquiry, provide services, maintain appropriate business records or follow up regarding a transaction or project.
We may also send transactional or administrative communications relating to an account, order, digital download, project, service or other interaction with Unfold Creative Studio.
Mailchimp is used primarily in connection with our WooCommerce operations and related communications. If we offer optional promotional or marketing communications, we will obtain consent where required by applicable Canadian anti-spam and privacy laws, and such communications will include an appropriate method of unsubscribing.
Unsubscribing from promotional communications will not prevent us from sending communications that are reasonably necessary to administer an existing transaction, account or service.
10. Social Media and Sharing Features
Our Website may include links to or sharing features associated with social media platforms, including Facebook, Instagram and LinkedIn.
When you interact with a social media link, sharing button or other third-party feature, the applicable third party may receive information about your interaction in accordance with its own technologies and privacy practices.
Your interactions with those platforms are governed by the privacy policies and terms of the applicable provider.
Unfold Creative Studio does not control how third-party social media platforms collect, use or disclose information once you interact directly with their services.
11. When We Share Personal Information
We do not sell personal information.
We may disclose personal information to service providers where reasonably necessary to operate our business, provide our services, process payments and orders, deliver digital products, host or secure the Website, maintain business systems, provide customer support, perform analytics or otherwise carry out the purposes described in this Privacy Policy.
We may also disclose information to professional advisers such as lawyers, accountants, insurers or other advisers where reasonably necessary.
Personal information may be disclosed where required or permitted by law, regulation, court order or lawful governmental request, or where reasonably necessary to investigate fraud, security incidents or unlawful activity; enforce our agreements; collect amounts owed; establish, exercise or defend legal claims; or protect the rights, property or safety of Unfold Creative Studio, our customers or others.
If Unfold Creative Studio undergoes a business transaction such as a merger, acquisition, financing, restructuring or sale of some or all of its business or assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.
12. Processing Outside Canada
Some of the service providers we use may process or store personal information outside Ontario or outside Canada, including in the United States or other jurisdictions.
As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or governmental authorities in accordance with applicable law.
Where appropriate, we take reasonable steps to select service providers and arrangements consistent with our privacy and security obligations.
13. Consent and Your Choices
Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purposes for which it is collected, used or disclosed.
Consent may be express or implied depending on the circumstances and applicable law. For example, when you provide information necessary to respond to an inquiry or complete a purchase, your consent to use that information for those purposes may be implied from the circumstances.
For non-essential Website technologies, we provide consent choices through our cookie consent system where required.
You may withdraw consent to certain uses of your personal information at any time, subject to reasonable notice and any legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services or Website functionality.
This approach tracks the Office of the Privacy Commissioner of Canada’s guidance that meaningful consent requires people to understand what is collected, why it is collected and with whom it is shared, while non-integral uses should generally provide an appropriate choice.
14. How We Protect Personal Information
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, alteration or destruction.
Depending on the nature and sensitivity of the information, these safeguards may include access controls, passwords, secure systems, security software, encryption or encrypted communications where appropriate, backups, software updates and restrictions on access to information.
Access to personal information is limited to individuals and service providers who reasonably require access for legitimate business purposes.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
15. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, accounting, tax, regulatory, dispute-resolution and enforcement requirements.
Different categories of information may therefore be retained for different periods.
For example, transaction and accounting records may need to be retained after an order has been completed, while information relating to an inquiry that does not result in a business relationship may not need to be retained for the same period.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal and operational requirements.
16. Accessing and Correcting Your Personal Information
You may request access to personal information that Unfold Creative Studio holds about you and request correction of information that you believe is inaccurate or incomplete, subject to exceptions permitted by applicable law.
We may need to verify your identity before responding to an access or correction request.
In certain circumstances, applicable law may permit or require us to refuse access to some information. If this occurs, we will provide an explanation where required or appropriate.
Requests regarding personal information may be sent to info@letitunfold.ca.
The right to access information and challenge its accuracy is one of PIPEDA’s core fair-information principles.
17. Children’s Privacy
Our Website, interior design services and digital products are intended for a general and professional audience and are not directed specifically toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 without appropriate consent.
If you believe that a child has provided personal information to us in circumstances where appropriate consent was required but not obtained, please contact us at info@letitunfold.ca so that we can review the matter and take appropriate action.
18. External Websites
The Website may contain links to websites or services operated by third parties.
Once you leave our Website or interact directly with a third-party service, that third party’s collection, use and disclosure of information is governed by its own privacy practices and terms.
We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control. We encourage you to review the applicable privacy policy before providing personal information to a third party.
19. Privacy Rights Outside Canada
Depending on where you are located and the circumstances in which we interact with you, privacy laws outside Canada may provide additional rights regarding your personal information.
Where such legislation applies to our processing of your personal information, we will handle requests and personal information in accordance with the applicable legal requirements.
For example, where the European Union or United Kingdom data-protection legislation applies, individuals may have additional rights concerning access, correction, deletion, restriction, objection, portability or withdrawal of consent, subject to the conditions and exceptions provided by applicable law.
Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, services, technologies or legal obligations.
When we make changes, we will publish the updated Privacy Policy on this Website and revise the “Last Updated” date at the top of the policy.
Where required by applicable law, we will provide additional notice or obtain consent before applying a material change to previously collected personal information.
21. Questions, Requests and Privacy Concerns
Unfold Creative Studio Ltd. is responsible for personal information under its control.
Questions, requests to access or correct personal information, requests to withdraw consent, and concerns regarding our privacy practices may be directed to:
Unfold Creative Studio Ltd.
Toronto, Ontario, Canada
Email: info@letitunfold.ca
We will review and respond to privacy inquiries and complaints in accordance with applicable law. If you are not satisfied with our response, you may also have the right to contact the appropriate privacy regulator, including the Office of the Privacy Commissioner of Canada where PIPEDA applies.